Some problems cannot wait until morning: a burning or fishy smell near outlets or the panel, a cover plate that is hot, sparks when something is plugged in, a buzzing breaker, or a main that trips and will not reset. Kill that circuit, or the whole house at the main, if the panel can be reached without danger, keep everyone clear of it, and put 911 ahead of every other call if smoke shows. In a two- or three-unit building, a failure at the shared meter bank or house panel can knock out several apartments at once, and tenants should let the landlord know immediately so one call covers the whole building. If a basement has flooded, do not step into the water to reach the panel; wait for help.
It also helps to know whose equipment has failed. If the street is dark or a line is on the ground, that belongs to Central Maine Power; stay far back and call it in to CMP or 911. CMP owns the drop to the weatherhead and the meter. Past that point the equipment is the owner’s, so when a limb rips the service mast from the siding, an electrician rebuilds the mast and meter base before CMP will reattach its wires. For a manufactured home, the outdoor pedestal or meter post is on the owner’s side too, and it can be damaged by falling limbs or heavy snow. When only part of the house is dark, or lights are unusually bright or dim, the cause may be a failed neutral connection, which can damage electronics and needs attention right away.
Older houses in the mill neighborhoods fail in predictable ways: loose connections that overheat over years, fuses upsized by a previous owner, and old cable made brittle by heat. Goodnow Electric is based on Wilson Drive in Westbrook and takes emergency calls 24 hours a day. The first job is always to make the home safe; a permanent repair follows, with the CMP disconnect and reconnect arranged by the company and the work permitted and inspected through Westbrook Code Enforcement. A temporary fix that keeps heat and refrigeration running overnight is sometimes the right first step, with the full repair scheduled once parts are in hand.