A few symptoms cannot wait for a weekday appointment. An outlet that feels warm or throws sparks, a smell like hot plastic coming from the panel, one section of the house going dark without warning, or a main breaker that refuses to stay on all point to a fault in progress. In Dayton's 1980s and 1990s homes the cause is often a worn receptacle, a loose lug in the panel or a breaker at the end of its life; in older houses it may be the wiring itself. Turn off the breaker for that area if you can reach it without risk, and keep everyone clear of anything scorched. Smoke or flame means get out and dial 911. Goodnow Electric takes emergency calls at any hour. A breaker that snaps off again the moment you reset it is doing its job, and holding it on can overheat wiring hidden in the walls.
Storms along the Saco valley can bring a tree or limb down on the service drop, peeling it off the house and kinking the mast. Ownership divides at the point where the wires attach: the utility is responsible for the drop and the meter, and everything from the mast and meter socket inward belongs to the homeowner and is fixed by an electrician. A wire lying in the yard or across the road should be treated as live; keep your distance, phone the utility and 911, and leave the branches on it alone. After the utility clears the scene, the mast and socket are rebuilt and the service can be reconnected.
Water is the other common emergency near the river. When a flooded basement starts creeping toward the panel, receptacles or furnace, nobody should wade in until the power to the house has been cut. A well pump that quits, a sump pump that dies mid-storm, or a generator that never picked up the load also warrant an urgent call. The first visit makes the home safe; the lasting fix comes afterward with a written estimate, and Goodnow Electric coordinates the reconnect with the utility. Households that have sat through more than one long outage often use that follow-up to plan a standby unit or a portable hookup.