Flooding is the emergency that sets Kennebunkport apart. The town maps a dozen flood-prone stretches, from Dock Square and Ocean Avenue to the Pier Road causeway and Dyke Road, where storm surge and high tides close roads for two to three hours at a time. When water reaches a basement panel, a meter or an outdoor outlet, the power has to stay off until the equipment is inspected, and anything that was submerged usually has to be replaced. That is why CMP cut power to Dock Square buildings during the January 2024 flooding. If water is rising toward electrical equipment, leave the area and call CMP; never walk into a flooded basement to reach the panel.
Wind and ice cause the other half of emergency calls. Limbs fall across service drops on the wooded roads inland, and a pulled drop can bend or tear the mast off the side of the house. Salt air along the shore corrodes meter sockets, weatherheads and exterior boxes, which can fail suddenly in a storm. CMP owns the line up to the weatherhead and the meter; the mast, meter socket, service cable and everything inside the house are the owner's responsibility and need a licensed electrician before CMP will reconnect. A portable generator hooked up through a dryer outlet or other improvised connection is another hazard during outages, because it can send power back up the service drop to crews working on the line; a proper interlock or transfer switch prevents that.
Goodnow Electric provides 24/7 emergency service for burning smells, sparking or hot outlets, panels that have gone dead, a main that will not reset, and storm-damaged masts and weatherheads. The first step is always to make the situation safe. For downed lines, call 911 and CMP and keep everyone well back. After floodwater recedes, submerged breakers, panels, outlets and heating controls are generally replaced rather than dried out, because silt and salt left inside can cause failures or fires later. For second homes, a neighbor or caretaker with a key can save hours when a repair has to happen before the owner arrives.