If a line is down, stay away from it and call 911 and Kennebunk Light & Power District, which takes outage and downed-wire reports around the clock. The district asks customers to report broken or low wires, trees on lines, damaged poles and sparking. After that, the question is which side of the meter the damage is on. The utility owns the wires up to the weatherhead and the meter. The mast, the meter socket, the service cable and everything inside the house belong to the homeowner, and a licensed electrician has to repair them before power can be restored.
Kennebunk's emergencies tend to follow its geography. Near the beaches, salt air corrodes meter sockets, outdoor boxes and exterior outlets faster than inland, and coastal flooding like January 2024's can put water into basements with panels in them. Never reset a breaker or touch a panel that has been under water. Inland, falling limbs rip service drops off houses and bend masts during wind and wet snow. Inside older village homes, overloaded fuse boxes, failing cloth-covered cable and loose connections cause hot outlets, burning smells and circuits that stop working. Ice is its own problem: ice dams can push meltwater down an exterior wall into a meter socket or an outdoor outlet, and heavy ice on the service drop can pull a mast away from the house.
Goodnow Electric offers 24/7 emergency service for sparking or hot outlets, burning smells, a dead panel, a main breaker that will not reset, or a storm-damaged mast and weatherhead. The first job is to make the site safe, then repair or replace the damaged equipment so the utility can reconnect. When a mast or service has to be rebuilt, the electrical permit goes through Kennebunk Code Enforcement and the reconnection is scheduled with the utility. While you wait, keep people away from any wire on the ground, leave the main breaker off if the service was damaged, and do not run a portable generator indoors, in a garage or near an open window.